AZMAX WORKS

IP-PBX
KX-NSX2000/KX-NSX1000

 

Companies require opportunities to make their operations more efficient. The business communication system needs to be flexible, innovative and competitive, while reducing operating costs and other expenses.
 

               

What is the KX-NSX?

Our communication styles continue to change over the years. When only analogue communication was available, each phone line was assigned a specific telephone number. If the user moved and wanted to keep the same number, it was necessary to reroute the phone line. When IP started to gain popularity, it became possible to assign a telephone number to a specific device. Simply by moving the device, users could use the same number in different locations. Now, users expect that telephone numbers can be assigned to specific users, which can then be used from any device. As a result, users can conduct business communication not only inside the office, but even outside or at home, creating an opportunity to revolutionize their work style. The Panasonic KX-NSX series delivers the next generation of communication systems to meet today's work style.

 

KX-NSX provides services integrated with the user's work style. Users are classified into three groups to better facilitate their management.

 

Normal Users

For users who primarily work using a telephone.

 

Mobile Users

Users, such as sales representatives, who spend most of their time out of the office and require a smartphone or other mobile device to communicate with their customers.

 

Advanced Users

For users, such as supervisors of a call centre, who hold the authority to monitor correspondence with customers.

 

Flexible and Convenient Office Work

Whether you have employees that work in various locations around the office, are adding new employees, setting up a new office, starting a help desk or setting up employees to work from home - the KX-NSX can easily achieve your goals.

 

User Concept

 

Multi-Devices

Each user can assign a phone number to multiple devices such as their office phone and mobile phone, which enables a phone or mobile phone to be easily used as an office extension.Users can easily manage multiple devices spread over various locations
using a single number.

 

Smart Desk

This function enables a number of users to share the same extension. Users apply their own profile with a service-in operation so they can only receive their personal calls and voicemail, etc.Once they have serviced-out, it becomes available for another employee. When an employee services in at a location, they are automatically serviced out at any previous location.

 

My Portal

Using the My Portal web-based user interface, each user can easily operate the telephony
function settings and Unified Message customisation without knowing the PBX-specific feature number.

 

Scalability

 

Multi-Connection System

The KX-NSX is ideal for any company with scalability.Supports up to 2,000 users and provides connectability for up to 32 sites with the KX-NS series for seamless communication. It can also save costs for making calls between offices with KX-NS networking as internal calls, and provides sharing of up to 128 tenants, unified messaging, an office directory, and much more.

 

Centralised Management

The KX-NSX enables companies spread out over multiple locations to perform remote management from a main site using IP networking. There is no need to have an administrator at every site, which enables low cost operations.

 

Reliability

Communication quality and reliability are extremely important.With our communication system, the communication service can be maintained even if problems occur with the system.

 

Reliable Backup System to Survive System Failures

 

1+1 Redundancy

With a primary unit and secondary unit installed, if a problem occurs with the working system on the primary unit,the backup system of the secondary unit is promoted to the working system and continues operations as KX-NSX master PBX.

 

Simplified Isolated Mode

If network trouble occurs with a multisite connection, the KX-NS at each site can operate as a stand-alone system.The KX-NSX is resilient and enables communication to continue.

 

Remote Maintenance

A service engineer can remotely perform maintenance on the KX-NSX. The Panasonic cloud service enables the engineer to access your system securely,from anywhere, anytime - which allowsfor quick system recovery. KX-NSX maintenance is both flexible and efficient.

 

Mobility

Employees can quickly and reliably communicate with customers and other members when they are away from their desk or outside the office, which leads to improved customer satisfaction and work efficiency, at the same time.

 

DECT Wireless System

With a multi-zone wireless system, you can receive calls wherever you are on your premises. This reduces waiting times and enables customers to speak to the right person
at the right time. You can also switch easily between desk phones and portable devices during conversations. Finally,DECT paging allows conversations to be shared among
multiple participants.

 

Mobile Phone Integration

Mobile phones can be connected as office extensions and used with the same number as the office phone for easy management and customer contact. With UC Pro, presence management, text chat, and video call functions can be used to enhance your business work style.

 

Unified Communication and Applications

KX-NSX has UC Pro support, video communication functions, a built-in call centre function
(external CTI servers not required), partner application linking, and more. These functions make business communication more efficient and enable users to utilise limited resources effectively.                

 

Panasonic UC Pro

UC Pro supports multiple devices such as PCs and mobile phones and provides collaborative functions, including presence management, audio/text/video chat, and synchronization with Outlook Calendar.Mobile clients can communicate with an account that is also registered to their PC, so they can take care of business while out of the office.

 

Video Communication

The combination of the video IP phone KX-HDV430 and communication IP camera KX-NTV150 or IP video doorphone KX-NTV160 enable easy video communication.

 

Built-in Call Centre

 

Automatic Voice Guidance

By being notified of their position in a queue through voice guidance, callers can better
decide whether to wait, leave a message, or hang up. This provides a favourable impression for your business and improves the satisfaction of the customers for the
service they are receiving.

 

Monitoring Callers and Call History Report

The supervisor can monitor the live status of call centres to understand onsite problems and improve them. Call history can also be output as a report to understand problems or opportunities relating to customer service. Report data can be saved to an external server.

 

Auto Recording and Backing Up Data

The KX-NSX can be used to automatically record conversations with customers, which can be listened to by supervisors, saved to an external server, and used to understand problems or opportunities relating to customer service.

 

Standard Users

Standard users who often use PC's need to streamline work activities and communicate more efficiently.With the KX-NSX with UC Pro, they can control communications from the screen of their PC and use IM and presence management to quickly reach co-workers. They can also easily contact people when moving around the office by using a DECT wireless system.

 

Remote Users

Remote users who mainly use telecommunication, such as home office users, need to use their extension numbers at home. With the KX-NSX, they can use a software phone and Panasonic IP Proprietary Telephones as remote extensions.

 

What kind of communication fits with your company?

The type of communication in the workplace varies for each and every person.
Panasonic provides an appropriate solution for each of these different user types.

 

Reception/Operators

Receptionists and operators that receive customer queries need to streamline call handling with easy operations such as point-and-click call controls, and see who’s calling
and why. With the KX-NSX and proprietary telephone, they can check the status of members, easily route calls, and cover multiple offices.

 

Executives/Supervisors

Executives and supervisors need to control the office communications of all users using extensions,mobile phones or PCs. With the KXNSX with UC Pro, they can perform
UM, video calls, and one number management, etc.

 

Mobile Users  

Mobile users that often work outside the office need to use any mobile phone as an extension of the office phone system with one number access, presence management, and more. UC Pro for the KX-NSX series is a business application that covers various business needs. Users can communicate in a suitable way anytime and anywhere            

 

Call Centre

Call centres relating to sales, service, technical support, etc. need to be able to respond quickly while viewing customer information on a PC. The KX-NSX supports these needs and enables operators to quickly respond to customer calls. Supervisors can also monitor, record, and measure how agents are doing, and the reports needed to manage their sales
activities such as handling sales and service calls.   

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Solutions that
Azmax can deliver

We are in the business of giving you cutting edge communication solutions and improving the quality of interactions. All in all, what we are doing can be termed as information and communications technology (ICT), and we are among the foremost experts at installing top notch ICT hardware and setting up the compatible network configuration for your business or your home. We are able to deliver the equipment and set it up at any type of environment. We are affordable and never compromise on quality.